Scenarios

Scenarios will help you put into practise what you covered in the Essentials and Learn modules, by allowing you to apply your knowledge of the licensing options and considerations of real examples.

Simply pick a scenario that is relevant to you and use the interactive 'Begin Licence scenario' button to guide you through it.

Scenarios

Accessing PAF® and Multiple Residence™ on Websites

Using PAF and Multiple Residence for E-commerce (allow your customers to order goods and services on-line)

Hotel chain Manter Ltd has a Website allowing members of the public to make hotel bookings online at any of its 85 hotels across the UK.  A PAF address management Solution is used to confirm customers' address details during the booking process.

Using PAF and Multiple Residence for E-commerce (understanding legal entities and trading names)

Zonebox Limited's Websites each use a PAF address management Solution (licensed as Website Use) to confirm customers' address details during the online ordering process. Each shopping website has different branding and is run under different trading names of Zonebox Limited.

Using PAF and Multiple Residence for E-commerce Websites with very high volume

International charity CharityGlobal Ltd has a donations Website allowing members of the public to make donations to specific charities. A PAF address management Solution is used to confirm customers' address details during the donation process.

Cleansing Databases for your own use and on behalf of others

Cleansing databases that you will use

A mailing house cleanses its Customer's Databases against PAF. The databases are only used for mailing purposes. After being used the database is either destroyed or retained by the mailing house. The database is not passed back to the customer.

Cleansing databases for use by other organisations (Bureau services)

Mailings Ltd receive databases from its customers. It cleans the Customer Databases against PAF and returns the cleansed databases back to its customers. Each year it processes > 10m records against PAF. Mailings Ltd has 10 internal PAF Users.

Passing on a large Customer Database 'substantially all'

NationEnergy Ltd has a large Customer Database containing 20m customer records that are regularly cleansed against the PAF. They pass this data to a business partner who performs mailing and marketing activity on their behalf and wants to know whether the "substantially all" clauses of PAF apply.

Licensing Customer groups

Providing PAF access for franchises, dealerships and similar groups

Flowers Overnight Ltd operates a franchised flower selling business. Individual flower franchises use a central address management Solution to help book deliveries for their customers. 300 franchises use the PAF enabled system. Franchises are independent businesses operating under a franchise agreement with Flowers Overnight Limited.

Whist this scenario only gives the example of the PAF dataset being utilised, the same licensing guidelines apply for both the Multiple Residence and Not Yet Built datasets. Additonal licence fees would apply.

Providing PAF access to Broker groups e.g. independent financial advisors

Financial Services institution B&G, uses a PAF Solution within its internal call centre and across its mortgage network. As part of this 5,000 independent financial advisors can validate their customers’ address details against B&G’s PAF Solution before receiving discounted quotations from a range of B&G approved mortgage providers.

Whist this scenario only gives the example of the PAF dataset being utilised, the same licensing guidelines apply for both the Multiple Residence and Not Yet Built datasets. Additonal licence fees would apply.

Licensing your Customers

Licensing your customer to use PAF within their organisation

Rocby Hotel's customer service centre uses address management software that contains PAF. 20 employees work with 10 terminals over a 7am-10pm shift.

Whist this scenario only gives the example of the PAF dataset being utilised, the same licensing guidelines apply for both the Multiple Residence and Not Yet Built datasets. Additonal licence fees would apply.

Licensing Your Customer to use PAF internally - Role Cover

Rocby Hotel's reception desk computer uses address management software that contains PAF. 2 employees work with 1 terminal over an 8am-8pm shift. On occasion, another employee covers the reception desk and uses the PAF Solution.

Whist this scenario only gives the example of the PAF dataset being utilised, the same licensing guidelines apply for both the Multiple Residence and Not Yet Built datasets. Additonal licence fees would apply.

Licensing your customer to use PAF internally - Maternity or Paternity Leave

Macey's Solicitors has one computer that uses address management software that contains PAF. After 3 months of the licensed year an employee goes on maternity leave and is replaced by a temporary recruit for 6 months. The original employee returns to work (replacing the temp) for the final 3 months of the licensed year. During the licensed year two individuals will have had access to the PAF Solution.

Whist this scenario only gives the example of the PAF dataset being utilised, the same licensing guidelines apply for both the Multiple Residence and Not Yet Built datasets. Additonal licence fees would apply.

Licensing your customer to use PAF internally - Job Share

Secretarys4U has one computer that uses address management software that contains PAF. Two employees job share a role, one works Monday to Wednesday, the other Thursday & Friday. During the licensed year two individuals will have had access to the PAF Solution.

Whist this scenario only gives the example of the PAF dataset being utilised, the same licensing guidelines apply for both the Multiple Residence and Not Yet Built datasets. Additonal licence fees would apply.

Licensing your customer - taking advantage of the Organisation Use price cap

Goose Telecom uses an address management Solution in their two call centres and a Website that contains PAF. 1200 employees have access to the PAF Solution with 900 of those licensed as Users. They also purchase 1,000 Transactions Blocks (i.e. 100,000 Transactions sold in Blocks of 100) for the rest of the employees. Goose Telecom also have a Website with 15 million Transactions annually.

Whist this scenario only gives the example of the PAF dataset being utilised, the same licensing guidelines apply for both the Multiple Residence and Not Yet Built datasets. Additonal licence fees would apply.

Licensing your customer to use PAF within their organisation - Market Research

PeopleOpinion Research uses address management software that contains PAF. 1 person uses the PAF Solution to take extracts of addressing data from PAF and passes the data to 200 market Researchers so they can undertake opinion surveys to gain insight from individuals.

Licensing your customer to use PAF within their organisation - Multiple User Block

Security Systems Ltd use an address management Solution that contains PAF. The Solution has address verification built into their HR system, which 250 employees have access to.

Determining how many Users of PAF to license

Two PAF Solutions Providers provide address management software products to QQB services Ltd. QQB have 100 Users accessing both Solutions, how are Licence Fees calculated?

Whist this scenario only gives the example of the PAF dataset being utilised, the same licensing guidelines apply for both the Multiple Residence and Not Yet Built datasets. Additonal licence fees would apply.

Meeting your Licence Fee return obligations

Recording your Licence Fee returns

General Insurance Ltd takes a PAF based Solution in their CRM System deployed to 10 Users. They renew their annual PAF Licences each year in September. In November they expand their use and add two more Users. How should they report the two extra Users?

Whist this scenario only gives the example of the PAF dataset being utilised, the same licensing guidelines apply for both the Multiple Residence and Not Yet Built datasets. Additonal licence fees would apply.

Other Licensing Groups

Corporate licences for Parent Companies

GlobalCorp Group PLC is the parent company of a Corporate Group with 50 subsidiaries. All members of the group use PAF across multiple applications, and the User base extends to many thousands. GlobalCorp wants to cap its expenditure with a Corporate PAF licence.

Licence agreements are also available for Multiple Residence and Not Yet Built data. Additional fees apply.

Contracting with third party sub-contractors and Business Process Outsourcers (BPO)

ABC Ltd outsources its customer services operations to a Business Process Outsourcer (BPO) Virtue Ltd. 1500 operatives use PAF address management software.

Whist this scenario only gives the example of the PAF dataset being utilised, the same licensing guidelines apply for both the Multiple Residence and Not Yet Built datasets. Additonal licence fees would apply.

Providing 'white label' services

Future Pensions PLC act on behalf of BBS Building Society (BBS) to deliver quotations to BBS's customers via its Website. The Website is branded BBS.

These licensing guidelines apply for PAF, Multiple Residence and Not Yet Built datasets. Licence fees for each dataset would apply.

Providing PAF for mailing products and services

Mike's Parcel Company Ltd (MPC) shares its PAF Solution with 700 business customers to support the posting of parcels and consignments. The Solution allows customers to print labels, track parcels and also to look up correct postal addresses for their parcels.

Whist this scenario only gives the example of the PAF dataset being utilised, the same licensing guidelines apply for both the Multiple Residence and Not Yet Built datasets. Additonal licence fees would apply.

Solution, Promotion and Trial Period

Solution Promotion and Trial period.

CustomerSure Ltd is a potential End User and plans to use address management software as a component of its new CRM system. The project involves 10 in-house developers accessing PAF in a pre-production environment for 3 months.

Solution Promotion and Trial clauses are only appropriate to our Solutions Providers Licence Agrements for PAF, Multiple Residence and Not Yet Built. (i.e. not in our direct End User Licence Agreements)

Understanding licensing restrictions

Adding PAF records to your database (Data Extraction)

WSE Ltd Sales team licenses one PAF User. The User combines 7,000 PAF records with other data to develop a prospects list for its telesales team. The prospects list is then shared with 20 employees who are not licensed to use PAF.

Whist this scenario only gives the example of the PAF dataset being utilised, the same licensing guidelines apply for both the Multiple Residence and Not Yet Built datasets. Additonal licence fees would apply.

Transferring PAF overseas

Global Data Ltd. hosts its master mapping database including PAF in an Indian data centre. Therefore PAF data will be held outside of the EEA. Is this allowed under the PAF licence agreement?